Shipping & Returns
Last updated: June 2026
Delivery Information
Orders are shipped from Norway or through Red Light Labs' logistics partners.
Estimated delivery times after dispatch:
- Norway: 2–5 business days
- EU/EEA: 3–10 business days
For products offered as part of a launch batch, pre-order campaign or limited production run, estimated delivery dates are displayed on the product page at the time of purchase.
For the first production batch, delivery is expected during Summer 2026.
Customers will be informed of any significant changes affecting delivery schedules.
Full Refund Before Shipment
We want every customer to order with confidence.
All orders are fully refundable until the product has been dispatched from our warehouse.
If you wish to cancel your order before shipment, simply contact us at:
A full refund will be issued to the original payment method.
60-Day Risk-Free Returns
You can return the product within 60 days of receipt if you are not satisfied. The product must be returned in reasonable condition along with all included accessories. In addition to rights under applicable consumer protection laws, Red Light Labs offers a 60-day return policy from the date of delivery.
Please contact hello@redlightlabs.no before returning an item.
Return Shipping
Returns are sent by post.
Contact us at hello@redlightlabs.no before sending the product back, and we will provide return instructions.
Red Light Labs covers return shipping for returns from Norway. Returns are sent to Red Light Labs via trackable mail after you have received return instructions from us.
Refund Processing
Once we have received and inspected the return, the purchase amount will be refunded to the same payment method used for the purchase. Refunds are typically processed within 14 days.
Contact
Red Light Labs AS
Oslo, Norway
Summary
- ✓ Full refund before shipment
- ✓ 60-day risk-free returns after delivery
- ✓ No risk when ordering before launch